Do I need to pay a deposit?

Yes. We require a 20% deposit of the cost of the stay.

No bookings will be confirmed without the 20% deposit. The deposit confirms your place on your NuBeginnings programme and is non refundable.

When do I pay the full balance for my stay?

The full balance must be paid and cleared 21 days prior to the commencement of the booked stay. Failure to do so will result in refusal onto the NuBeginnings programme.

What happens if I need to change the date of my booking?

If possible, NuBeginnings will transfer the booking to a mutually acceptable alternative date.

This must be within 12 months of the original booking date and depends on NuBeginnings being able to fill your place.

Can I extend my stay at NuBeginnings if I wish to stay on?

As long as we have availability, then yes, we can extend your stay and programme to suit. Payment for the extension must be paid upon us reserving the extra week(s).

What if I need to cancel my booking?

If, for any reason, you have to cancel an agreed booking that you have paid for in full, this must be notified to NuBeginnings in writing, and cancellation fees will apply as set out below.

Notice Given:

• Less than 21 days - Cancellation Fee: 100%
• 22 days - 3 months - Cancellation Fee: 50%
• More than 3 months - Cancellation Fee: 25%

We will do whatever we can to rebook you on another course and avoid cancellation fees.

What if we need to cancel your booking?

In the highly unlikely event that we need to cancel your booking we will give you as much notice as possible and either provide you with a full refund or transfer your booking to an alternative date.

NuBeginnings is expensive - is it worth it?

YES! NuBeginnings offers great value for money as we are offering an end to your struggle with your relationship with food. If you take part in the programme and give it 100% then, with our support when you return home, you will succeed. We only run the programme with small groups, you have lovely accommodation and personal one to one attention and support.

Nowhere else offers such an effective and comprehensive programme in such a wonderful environment.

What if there are changes to the programme timetable?

NuBeginnings offer a fixed programme which all guests are encouraged to take part in. The programme timetable is understandably subject to change at little or no notice due to weather conditions, staff availability and other circumstances which are often beyond the control of NuBeginnings.

Is my personal data protected?

Yes. We will only use the personal information you provide to us to enable us to provide the services that we offer or to inform you about similar services which we provide unless you tell us that you do not want to receive this information.

We will not pass your personal details to third parties without your express permission unless required by law to do so.

Are there any other rules?

It is important that the needs and wellbeing of the majority of our guests are not jeopardised by any one individual. Therefore, in exceptional circumstances we reserve the right to ask a guest to leave. In particular we do not tolerate discriminatory or other inappropriate behaviour towards our staff or other guests.

If a guest is asked to leave they will be given a full refund for the remainder of their stay.

If a guest wishes to leave the programme, then they will be entitled to a full refund provided that they ask to leave by 12pm on the morning following their arrival. Partial refunds are not given after that point.